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Engagement Manager / Major Account

Cloud services, IoT, analytics, cybersecurity services - if you are interested in these topics, talk to us. Our client is a leading Swiss full-service provider of technology solutions.

How you can benefit from talking to us:

• Salary comparison, current salary to market salary
• Understanding your career options
• Identification of development and promotion potential
• 65% of candidates will be making a career move within the next 12 to 24 months

Mandate successfully completed.

CV upload

Our client's positioning in the Swiss market

• A full-service technology solutions provider in the Swiss market, serving industries such as banking, insurance, health insurance, hospitals, public services and utilities
• Comprehensive expertise from consulting to operations, with top references in the Swiss market
• Customer satisfaction well above the market average
• Recognised by KUNUNU as a Top Company and Open Company

Why this position is interesting for you

• You will manage our client's largest customer, focusing on technical and solution-based support
• Stable and growing business with long term contracts
• Our client is growing organically well above the market average
• Healthy, meritocratic culture with no corporate politics
• Ambitious but reasonable targets
• No international assignments, ensuring a good work‑life balance
• Excellent teamwork with KAM, pre‑sales and product management (not a traditional sales role, but rather an evangelist, architect and technical conscience).

Why this position is being recruited

• Replacement
• Strategic expansion of consulting business with corresponding growth budget
• Meeting market needs in existing and new customer segments

Where our client stands as a company

• Successful, established, financially stable business with strong organic growth

USP against the market

• Top references in target industries for years
• Highest customer satisfaction for years
• Above average annual growth
• Agility and speed of implementation to meet increasing market demands (time-to-market)

Main tasks and focus

• Identify and develop customer solutions, both technically and economically
• Overall responsibility for project and programme management with the customer (volume > 15 million CHF)
• Ensure customer satisfaction
• Responsibility for SLA fulfilment
• De‑escalation management
• Identify up- & cross‑selling opportunities
• Position new issues

Requirements profile

• At least 5 years of experience as Engagement Manager and/or Pre‑Sales or Architect or Evangelist with a minimum revenue budget of +10 million (shadow)
• Swiss market experience in the target industries
• Track record of overachieving
• Programme and project management experience, including strong methodological skills
• Solid technology knowledge in one of the following areas: Cloud services, SAAS, on‑premise, ERP & CRM, traditional outsourcing

Soft Skills

• Driven, self‑starter, enjoys and is enthusiastic about the role
• Wants to and can make a significant contribution to the development of the business
• Seek creative freedom and can use it to benefit the business
• Focuses on customer satisfaction and quality
• Stress‑resistant, coordinated, motivating, analytical, service‑oriented, open, collegial, interested in new things
• Looking for an alternative to the corporate world
• Enjoys working with customers to develop and successfully implement solutions
• Abstract, able to identify customer needs and translate them into demand

Supervisor

• Sales Manager

Conditions

• Location: Zurich (catchment area), 15 minutes by public transport from Zurich HB
• Parking available, state of the art offices
• Start up feel with strong parent company