Collections & Billing Specialist – Epicor Prophet 21, P21

• Manage collections and follow up on outstanding customer balances
• Create, review, and process customer invoices
• Maintain accurate billing and accounts receivable records
• Investigate and resolve billing discrepancies and customer account issues
• Utilize Epicor Prophet 21 (P21) to perform daily billing, accounts receivable, and collections activities
• Reconcile customer accounts and payment discrepancies
• Prepare accounts receivable and collections reports
• Communicate with customers regarding outstanding balances and payment status
• Perform other duties related to the position as assigned

Requirements

• Proficient level of English (written and spoken)
• Excellent professional and communication skills
• Previous hands‑on experience with Epicor Prophet 21 (P21) is required
• Strong billing, collections, and accounts receivable experience within the Epicor Prophet 21 (P21) ecosystem
• Proven ability to manage customer accounts and collection activities effectively
• Excellent attention to detail and organizational skills
• Strong problem‑solving skills and ability to work independently
• Demonstrated reliability, accountability, and a strong work ethic
• Proven ability to meet deadlines consistently in a fast‑paced environment
• Comfortable working within structured processes and established workflows
• Ability to quickly learn new systems, software, and workflows
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management)
• Out‑of‑the‑box thinker, highly adaptable, reliable, self‑motivated, and confident approach
• Positive attitude and the ability to learn and adapt quickly
• Ability to understand and follow established processes accurately with minimal supervision
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs

Hard Skills

• Billing
• Collections
• Accounts receivable
• Problem‑solving
• Attention to detail
• Organizational skills
• Customer account management
• Epicor Prophet 21 (P21)
• Microsoft Office
• Document management

Soft Skills

• Communication skills
• Reliability
• Accountability
• Work ethic
• Adaptability
• Self‑motivation
• Positive attitude
• Ability to meet deadlines
• Independence
• Out‑of‑the‑box thinking

Industry Keywords

• Billing discrepancies
• Customer balances
• Collections reports
• Structured processes
• Established workflows
• Fast‑paced environment
• U.S. Eastern Time

Tools & Technologies

• Epicor Prophet 21 (P21)
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Email
• Spreadsheets
• Standard business tools