Collections Specialist – Solar Industry

Stellenbeschreibung:

Contact customers with outstanding balances and work with them to remit payment
Process customer payments and investigate collections issues
Manage a portfolio of accounts ensuring timely recovery of outstanding balances
Leverage negotiation and persuasion skills for payment commitments
De-escalate challenging situations using active listening and problem-solving
Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve issues
Document and track collections processes and activities accurately
Enhance customer retention by explaining community solar benefits
Perform skip tracing to locate hard-to-reach customers
Deliver empathetic, solution-driven interactions prioritizing customer experience
Collaborate within the team and share best practices
Thrive in a fast-paced, goal-oriented environment
Communicate effectively with other departments for case management
Meet departmental KPIs, including dollars collected and call volumes
Manage multiple daily tasks such as calls, inquiries, and Salesforce cases
Clearly explain community solar benefits to customers

3-5+ years of professional experience, in a collection role ideally in a solar industry
Excellent communication skills, both verbal and written.
Knowledge of Billing and Collections procedures.
Experience with skip tracing tools and investigative techniques to contact customers.
Passion for delivering excellent customer service and retention strategies.
Proficient in Excel, typing, and computer navigation skills.
Salesforce or similar CRM system experience required.
You are self-motivated, self-starting, and self-assured!
Attention to detail in client-facing communication.
Ability to work effectively with diverse teams in a collaborative environment.
Comfortable in working in a dynamic and growing environment.
Prior customer service or call center experience required
Accounts Receivable knowledge/experience
Familiarity with Zuora or similar billing systems