Commercial Director West - Los Angeles (Remote)

Responsibilities

BUSINESS DEVELOPMENT

• Drive profitable and sustainable performance of own-operated boutiques and partner-operated boutiques as well as multi brand POS, including expansion plans (openings, renovations, network rationalization)
• Provide structured commercial analysis and regional strategy to support business acceleration and 3-year plan
• Define annual commercial objectives and monitor performance and KPI achievement ensuring alignment with targets and brand ambitions, and implement action plans to achieve objectives
• Be an expert in the territories managed, understanding market dynamics, consumer demographics, opportunities and collect market intelligence on players’ moves to propose qualitative growth opportunities
• Conduct frequent territory visits and maximize each opportunity with coaching, client-facing activations and building of your personal network (clients, partners, key industry persons)

RETAIL AND TEAM DEVELOPMENT

• Lead, coach, and develop high-performing retail and wholesale teams, while fostering a culture of excellence, client-centric and entrepreneurial attitude with our talents
• Develop yearly strategic action plans with partners and Boutique Managers, to drive qualitative traffic, conversion, and develop effective client development strategy focusing on retention
• Ensure product knowledge training across the region, ensuring strong storytelling capabilities and commercial confidence at retail level
• Lead recruitment, onboarding and continuous development of retail teams in collaboration with regional training functions

OPERATIONAL EXCELLENCE

• Ensure implementation of brand operational guidelines including optimal product inventory, stock aging and rotation
• Ensure exceptional operational support to drive sales and superior customer experience
• Deliver positive audit results and full compliance with Maison policies and procedures

BRAND IMAGE AND MERCHANDISING

• Build a positive and consistent brand awareness across channels and partner with marketing teams to ensure commercial alignment with events, story-telling and launch plans
• Ensure a flawless presentation of Jaeger-LeCoultre in each store under supervision
• Lead the process of store opening, renovation and relocation in close collaboration with the Store Design & Planning (SDP), Visual Merchandising (VM) and Ops teams

Qualifications

• Ideal candidate for this role will possess a strong business acumen, strategic vision and proven leadership capability to develop and inspire teams and elevate the brand in the long-term.
• Self-driven, you are passionate and thrive in a fast-paced environment and focus on action and results.
• You are a strong team player, who values collective success.
• You will have at least 10 years of leadership and expertise in retail, wholesale and business strategy implementation, preferably in a luxury environment
• A bachelor’s degree and experience in luxury watches or jewelry industry is preferred.
• Excellent communication, interpersonal, and presentation skills.
• Ability to travel at least 70% of time, sometimes for extensive periods required
• Fluency in English required.

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$160,000-$170,000

Salary will be determined based on relevant skills and experience.