Global Commercial Skills & Training – Content Management Director

Responsibilities

• Develop and manage a global content strategy and roadmap aligned with Commercial Skills & Training priorities
• Translate strategic priorities into structured, scalable learning content
• Build and maintain a clear content architecture (global vs. local content, reusable assets, consolidation of redundancies)
• Identify content gaps and drive continuous optimization
• Design and maintain structured learning pathways (e.g., onboarding, role-based development, coaching journeys)
• Integrate multiple learning formats (classroom, digital, microlearning, coaching, assessments) into end-to-end learning journeys
• Support certification frameworks and capability development aligned to defined competencies
• Manage the end-to-end content lifecycle (planning, development, review, publishing, updating, retirement)
• Ensure quality standards, consistency, and global alignment
• Establish governance processes including version control, localization, and approval workflows
• Oversee the development of practical, high-quality learning assets (e.g., eLearning, facilitator materials, job aids, coaching tools)
• Ensure strong application focus through realistic scenarios and use cases
• Promote modular, reusable content building blocks
• Support Business and Market Units in adopting and localizing content
• Enable best-practice sharing and knowledge exchange across markets
• Balance global standardization with local relevance
• Define metadata, structure, and standards for digital content
• Collaborate with IT and platform teams to optimize learner experience
• Track content usage, effectiveness, and impact
• Drive continuous improvement based on data and feedback
• Manage external vendors and ensure quality, timelines, and deliverables

Key Hard Skills

• Content Architecture
• Learning Content Development
• Digital Learning Integration
• Certification Framework Support
• Version Control Management
• Metadata Definition
• Content Effectiveness Tracking
• ELearning Development
• Coaching Tool Creation
• Assessment Design

Key Soft Skills

• Collaboration
• Communication
• Optimization Mindset
• Knowledge Sharing
• Adaptability