Compliance Operations Analyst

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

How You’ll Make a Difference

• Monitoring & Incident Response
  • Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
  • Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
  • Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
  • Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).
• Systems & Signal Ownership
  • Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
  • Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.
• Process & Operational Improvement
  • Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
  • Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
  • Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
  • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Cross-Functional Collaboration & Ecosystem Engagement
  • Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
  • Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
  • Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).