Compliance Operations Associate - Mexico City (Hybrid)

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you’ll do

We’re looking for a Compliance Operations Associate to join our Compliance team and support the risk-based review of business customer onboarding across Latin America (Brazil, Colombia and Mexico). This is an execution-focused role for someone who enjoys investigating cases, reviewing corporate documentation, managing a high-volume queue, and producing clear, evidence-based recommendations. You will report directly to Compliance leadership and work closely with Sales Ops, Fraud, and Credit while preserving Compliance’s independent assessment. Analyze cases within the Risk Pipeline, reviewing KYC/KYB, AML/CFT, corporate structures, Ultimate Beneficial Owners (UBO), legal representatives, and powers of attorney. Review the evidence available in ClarOps, identifying inconsistencies, missing documentation, and information that requires further validation. Assess relevant alerts and inputs from Fraud and Credit while independently applying Compliance policies and criteria. Conduct research using reliable public sources and databases when the available evidence is insufficient or inconsistent. Recommend whether cases should be approved, returned to Sales Ops, rejected, or escalated, according to established policies and levels of authority. Escalate complex, unusual, or higher-risk cases to Compliance leadership with a clear summary of the facts, evidence, risks, and recommended course of action. Draft clear, objective, and traceable case notes in Spanish, maintaining an appropriate audit trail. Manage the assigned case queue and meet agreed service levels without compromising the quality of the analysis. Identify recurring issues and contribute to improvements in procedures, playbooks, controls, and operational workflows.

Who you are

Must Haves

• At least 2 years of hands-on experience in Compliance Operations, KYC/KYB, AML/CFT, customer onboarding, due diligence, or a related operational risk function.
• Practical experience reviewing corporate documents, ownership structures, UBOs, legal representatives, and powers of attorney.
• Strong analytical skills and the ability to distinguish verified facts from assumptions or unsupported information.
• High attention to detail and the ability to manage a significant case volume while meeting deadlines and SLAs.
• Sound judgment and the ability to make and explain evidence-based recommendations.
• Strong verbal and written communication skills.
• Ability to work effectively with changing priorities and evolving procedures.

Nice to have

• Experience reviewing customers or regulatory requirements in Brazil, Mexico, or Colombia.
• Working knowledge of Portuguese or an interest in learning the language.
• Experience using spreadsheets to manage queues, analyze operational data, or monitor compliance metrics.
• Familiarity with SQL, Python, workflow automation, N8N, or AI-assisted operational tools.
• Experience working with case-management or onboarding platforms.

What we believe in

#Clarity. We say things clearly, directly, and proactively.

#Simplicity. We reduce noise to focus on what really matters.

#Ownership. We take responsibility and never wait to be told.

#Pride. We build products and experiences we’re proud of.

#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

#Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options ( ESOP ) from day one
• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
• Annual learning budget and internal accelerated development paths
• High-ownership environment: we move fast, learn fast, and raise the bar — together
• Smart, ambitious teammates — low ego, high impact
• Flexible vacation and hybrid work model focused on results

Clara’s Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.