Construction Operations Manager

Overview

Oversee residential solar service and repair operations across active markets. Monitor service performance, completion timelines, and first-visit resolution rates. Review escalated service issues and develop corrective action plans. Coordinate service resources to ensure timely homeowner support. Manage roofing-related project activities, including detach and reset operations. Coordinate project timelines between roofing contractors, installation teams, and operations departments. Ensure roofing work is completed according to company standards and project requirements. Resolve roofing-related operational challenges and scheduling conflicts. Manage relationships with subcontractors, roofing vendors, and third-party service providers. Monitor subcontractor performance, quality standards, and completion timelines. Conduct performance reviews and maintain accountability standards for external partners. Collaborate with permitting, scheduling, inspections, service, installation, engineering, and sales teams. Support operational planning and resource allocation across departments. Identify bottlenecks and implement process improvements that increase efficiency and scalability. Monitor operational KPIs and provide performance reporting to leadership.

Requirements

• Previous solar operations, construction management, service management, or field leadership experience required
• Strong understanding of residential solar operations and project workflows
• Experience managing subcontractors, vendors, or field service teams
• Strong organizational, troubleshooting, and problem-solving skills
• Ability to manage multiple projects, departments, and priorities simultaneously
• Professional communication and leadership abilities
• Experience with CRMs, project management systems, and operational software platforms
• Strong customer service mindset and operational accountability focus
• Previous construction operations management experience preferred
• Experience managing roofing operations or detach and reset projects preferred
• Experience with service operations and warranty-related workflows preferred
• Solar industry experience preferred
• OSHA 10 or OSHA 30 certification preferred