IT Specialist (m/f/d) – First-Level Support

State Leadership Academy for
Food, Agriculture, and Forestry

About Us

The State Leadership Academy for Food, Agriculture, and Forestry (FüAk) is an intermediate authority within the jurisdiction of the Bavarian State Ministry of Food, Agriculture, Forestry, and Tourism (StMELF), with its headquarters in Landshut.
IT Specialist (m/f/d) First-Level Support
Landshut – up to Pay Grade 9a TV-L
Your Area of Responsibility
The IuK5 department – ICT Services and IT Security – handles tasks in the areas of first-level support, ICT support, the design and implementation of relevant training programs, IT support for the locations under its care, and IT security.

Your responsibilities

• Providing first-level support for the managed locations
• Managing the IT hotline for technical issues, including via Active Directory, administering user rights for the Integrated Bavarian Agricultural Information System (iBALIS) application, and managing and administering users in the telephone system (Windows environment)
• Troubleshooting incoming tickets and calls using workarounds or creative solutions
• Administration of mailboxes in Exchange and similar applications
• Tool-supported software distribution (MCM)
• Collaboration with the StMELF and neighboring authorities
• IT support on-site

Your Profile

• Completed vocational training as an IT specialist or in a comparable field
• Knowledge and experience in the described areas of responsibility
• Service-oriented mindset
• Good verbal and written communication skills
• Analytical thinking skills
• Ability to work in a team and handle criticism
• Proficiency in spoken and written German at a minimum of C1 level according to the Common European Framework of Reference for Languages (CEFR) (to be verified by a corresponding certificate, if applicable)

What we offer

• Permanent position
• Up to pay grade 9a TV-L
• Full-time/Part-time
• Work hours: Family-friendly environment thanks to various work schedules and flexible working hours
• Flexible work: Mobile work or working from home to a certain extent
• Vacation: 30 days of vacation entitlement for a 5-day workweek, plus additional days off onand 12/31
• Equipment: modern IT equipment
• Security: a modern, crisis-proof workplace with all the attractive benefits of public service
• Mentoring system: thorough onboarding with a dedicated contact person
• Development: diverse professional and personal development opportunities
• Special benefits: capital-forming benefits, annual bonus

Applicants with severe disabilities will be given preferential consideration if their qualifications are otherwise essentially equal. To promote gender equality, we are particularly interested in applications from women. The decision on who is hired will be made upon request with the involvement of the Equal Opportunity Officer. Applications from people with an immigrant background are welcome.

Contact

• Technical questions regarding the position: Mr. Richter
• Questions regarding the application process: Mr. Pellkoferor Ms. Wagner

Please send your application materials (resume, employment and academic transcripts, cover letter, etc.) by May 20, 2026, at the latest, quoting reference number FüAk-A, via email as a single PDF file to