CRM Manager (Danish-speaking) for iGaming Company in Copenhagen

Stellenbeschreibung:

Our client isn't just a marketing agency, they're creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising and CRM - our client offers a comprehensive suite of expert services. By combining creativity with data-driven insights, they don't just deliver campaigns, they deliver results.

Their philosophy is simple, hire a team of diverse, passionate people and foster a culture that empowers you to do your best work.

Is it a match? You're in.

About The Client

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

The Role

As a CRM Manager , you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

Key Responsibilities

Plan, implement, and optimize CRM strategies to boost player retention and engagement
Create personalized campaigns using email, SMS, push notifications, and in-platform messaging
Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives
Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives
Monitor key KPIs, track campaign performance, and suggest optimizations
Ensure CRM communication aligns with brand tone, compliance regulations, and responsible gaming guidelines
A/B test and experiment with new ways to maximize player lifetime value

Requirements

Fluent Danish speaker, with strong proficiency in English
2+ years of CRM experience, preferably within iGaming, e-commerce or digital marketing
Strong analytical mindset with experience using CRM tools & automation platforms
Ability to craft compelling customer journeys and retention strategies
Experience working with customer segmentation and loyalty programs
Strong project management skills and attention to detail
Passion for the iGaming industry is a plus!