CRM / Revenue Operations Manager (m/f/d) Jena

CRM / Revenue Operations Manager (m/f/d)

Jena permanent Full time Senior

As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.

If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!

Your mission

In this role, you will take our CRM / Go-to-Market engine to the next level -- technically, data-driven, and process-wise. You will report directly to our EVP Go-to-Market and work closely with Marketing, Sales, Inside Sales, Partner Sales, Presales, and Product Marketing.

Your responsibilities include:

• Administration, further development, and scaling of our HubSpot stack (Sales Hub, Marketing Hub, Operations Hub)
• Building and optimizing lead scoring, lead routing, lifecycle stages, attribution, and forecasting logic
• Analysis of funnel, pipeline, conversion, and performance data to derive concrete recommendations for action
• Creation of reports, dashboards, and management insights for the Go-to-Market organization
• Preparation and follow-up of QBRs including data analyses, performance evaluations, and action tracking
• Development of AI and prediction approaches for better prioritization, planning, and management of our Go-to-Market activities
• Ensuring pipeline hygiene, forecast quality, and transparent KPI management
• Process optimization along the entire customer journey, from the first lead through Closed Won and beyond
• Ensuring high data quality and a clean CRM system as the basis for valid decisions
• Enablement of the Go-to-Market team through training, playbooks, templates, and automations
• Cross-functional and international collaboration with Marketing, Sales, Inside Sales, Channel, Sales Solutions, and Product Marketing

Your profile

You have gained experience in Sales Operations, Marketing Operations, or Revenue Operations and want to apply your expertise in a role that has a direct impact on the growth, efficiency, and manageability of our Go-to-Market organization. You bring the following:

• At least 2-3 years of experience in Sales or Marketing Operations, ideally in a B2B SaaS environment
• Solid HubSpot knowledge, ideally complemented by relevant certifications
• Strong analytical understanding and enthusiasm for deriving concrete recommendations from data
• Experience building dashboards, reports, forecasts, and performance analyses
• Interest in AI, prediction, automation, and data-driven Go-to-Market management
• Experience with adjacent tools such as LinkedIn Sales Navigator, ZoomInfo, Outreach, or BI tools (MS Power BI)
• Structured, solution-oriented way of working with high standards for data, processes, and systems
• Hands-on mentality: you enjoy building things yourself while also thinking strategically
• Proficient in both German and English

Why This Role Matters

This position is an important building block for the next chapter of Intershop. You ensure that we as a Go-to-Market organization work more transparently, learn faster, and continuously improve. With your analyses, recommendations, and system improvements, you create the foundation for better decisions, greater focus, and sustainable growth.

If you are eager not just to manage Revenue Operations, but to actively shape it, we look forward to meeting you.

What we offer...

Varied and challenging tasks: With more than 300 customers, a global network of partners and an international team, you won't get bored easily.

Personal and professional development: From table football to training, coffee to coaching—Intershop is the place to grow.

Work in other countries and on international projects: San Francisco, Jena, Melbourne: the world of e-commerce is truly global. You’ll find us wherever our expertise is needed—and wherever you want to work.

A motivated and highly qualified team: We value results. Our 300-strong staff shares a single goal: to be the best—together. You can only benefit from our 30+ years of e-commerce experience.

Flat hierarchies and an open business culture: We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We set the course for the future together.

Cutting-edge technologies and market-leading products: Our products and services are the backbone of modern online commerce. Be a part of our story!

We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together.