Customer Account Manager (all genders)

Over 14,000 people. 20 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You. Our positions are generally permanent; however, the initial appointment will be temporary.

Strong responsibilities

• Key contact person for all commercial and technical customer issues – in close coordination with engineering and other specialist departments
• Active support and further development of existing customer relationships with a view to technical and economic requirements
• Controlling of ongoing projects and derivation of measures for process, quality, and result optimization
• Preparation of cost estimates and invoices
• Ensuring a transparent communication chain, including status reports, technical coordination, and documentation
• Planning, coordination, and execution of customer visit
• Contract and order management
• Definition of repair scopes and budget frameworks for engine repairs in close consultation with the customer
• Complete order support — from preparation and operational control to invoicing — in collaboration with engineering, logistics, and production control
• Ensuring the cost-effectiveness of maintenance orders and monitoring order- and contract-related KPIs
• Supporting the sales team in preparing and executing bidding campaigns

Ideal qualifications

• Completed degree in business administration, (industrial) engineering, aerospace engineering, general mechanical engineering, or a comparable qualification
• Experience in account management in the aviation or maintenance industry desirable
• Good project management and IT skills (MS Office, SAP)
• Willingness to travel internationally and be on call (Aircraft-On-Ground-Support (AOG))
• Business fluent English skills, hands‑on mentality, ability to work in a team, and an independent, analytical, goal‑oriented approach to work

Excellent environment

• Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit sharing program and company pension scheme
• Good Work‑life‑balance: 35‑hour week, 30 days holiday and flexible working time models with flex time options, possibility to work remotely
• Extensive further training opportunities and individual development programs
• Company sports groups and cooperation with Hansefit
• Mobility offerings like bike leasing, Deutschlandticket Job subsidy, commuter and company busses as well as car leasing offerings and E‑charging stations
• Financial relocation support for new joiners
• Company restaurant with delicious and varied meals
• Great teamspirit and employee events
• We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success.
• As an employer, we are committed to promoting diversity and inclusion in the workplace.