Customer Experience Specialist – Analytics and Insights

• Work across CX data ecosystem to identify trends and surface customer pain points
• Build and optimise reporting to understand customer and operational performance
• Partner with internal Business Intelligence team to shape what gets built

Requirements

• Experience working with platforms like Looker, Zendesk Analytics, or similar tools
• Strong SQL skills
• Familiarity with BI tools
• Ability to dig into data to understand customer behaviour and operational trends