Customer Experience Specialist, Customer Success – Splunk

Responsibilities

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments
• Regularly leads customized technical enablement initiatives such as executive briefings
• Acts as a trusted advisor to senior customer leaders
• Oversees TAP execution and integration across multiple teams
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews and updates TAPs
• Partners with Sales and CX leadership to co-create adoption journeys

Requirements

• Bachelors + 5 years of related experience, or Masters + 4 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
• Expert level (e.g., CCIE) or equivalent relevant certification expected
• Industry trend certifications