Customer Experience Training Specialist

Responsibilities

• Consulting, coaching, and training department leaders and employees on customer experience needs.
• Collaborating with internal stakeholders on leveraging customer experience data.
• Conducting onsite observations and facilitating customer service training.
• Presenting findings and recommendations to frontline team members and senior leadership.
• Analyzing customer experience data for actionable insights.
• Supporting operational leaders in developing strategies that enhance satisfaction.
• Creating content for customer experience training.

Requirements

• Bachelor’s degree in a relevant field is required.
• Two (2) years of professional experience in education, business, healthcare, and/or related to customer experience required.
• Strong analytical skills with the ability to interpret data and identify trends.
• Experience presenting findings and recommendations to frontline staff and leadership.
• Ability to develop and deliver engaging training and coaching programs.
• Excellent communication, relationship-building, and consulting skills.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Proficiency in Microsoft Excel and PowerPoint.