Customer Onboarding Manager

• We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team


• You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor


• We’re looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey


• The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers


• You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives


• You will be responsible for the successful onboarding of new customers


• Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard


• You will become an expert in our product and apply a hands‑on approach to platform configuration and onboarding


• Gather requirements and configure customer accounts as per their needs


• Consult with customers to provide information about how to best use our platform for their business


• Develop strong customer relationships that promote customer retention and loyalty


• Work cross‑functionally to ensure our customers have an incredible experience!


• Work with our payments team in implementing payment solutions both online & in‑venue for new & existing customers

Benefits

• Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)


• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers


• Team member Assistance Program to proactively support our team’s health and well‑being, access to coaching, education modules, weekly webinars, and more


• 401(k) Plan


• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company‑wide initiatives directly. Regular events and social activities, fundraising & cause‑related campaigns… you name it. We’re willing to make it happen!


• Claim up to $120 work‑from‑home expenses per month


• Free Medical Insurance


• Work with a driven, fun, and switched‑on team that likes to raise the bar in all we do


• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

No formal minimum on years of experience - a couple of years in an onboarding‑type role is a good fitSomeone who keeps it real and is always genuineTech‑savvy and pick up new systems quickly, with exceptional problem‑solving abilities and a proactive, solution‑oriented mindsetStrong project manager, excellent communicator, and highly organizedProcess‑driven mindset with a focus on efficiency and scalabilityCustomer‑facing onboarding experience - training and implementation background preferred; deep technical depth is not requiredMulti‑industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or OnboardingStrong time management and resource management skills, with high attention to detailA bar raiser with a great work ethic and passion for being challengedFluent in German (required) - this role supports our growing customer base across GermanyExperience in the leisure & attractions industry is a bonus!Comfortable with a rapidly changing environment and adapting to evolving processesSelf‑motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively