Customer Order Manager (d/f/m)

For our well-known customer Airbus we are looking for a new team member!

Your Tasks

• Manage Repair, Lease and Exchange orders for Airbus Proprietary Parts
• Act as the key contact for global customers, airlines, MROs, suppliers and repair stations
• Monitor orders, KPIs, delivery times, costs and quality across the end-to-end supply chain
• Coordinate customer issues, complaints and AOG requests with internal and external stakeholders
• Ensure proactive customer communication on repair status and alternative solutions
• Support purchasing, sales and material management processes
• Prepare performance reports and support continuous improvement projects
• Coordinate the timely transfer of parts to repair stations

Your Profile

• Bachelor’s degree in Engineering, Industrial Engineering, Business Administration, Economics or a related field
• Experience in planning/material procurement
• Experience in Customer Service, Supplier Management and Process Improvement
• Project Management experience
• Good knowledge of MS Office, Excel, SAP and Google Workspace
• Fluent English
• German, French or Spanish is an advantage
• Strong customer orientation, communication and organizational skills
• High level of ownership, resilience and intercultural awareness

What we can offer you

• A standard permanent employment contract with a multi-award-winning employer (Kununu Top Company 2026, Focus Top National Employer 2026, etc.)
• Above-tariff remuneration with attractive bonuses
• Continuous personal support through a fixed contact person
• Increasing holiday and Christmas bonus within the first 4 years
• Bonus payment "Employees recruit employees" up to 1,000 EUR
• Company pension plan
• Possibility of home office in agreement with our clients
• Flexible working hours through a personal flexitime bank account
• Individual further training opportunities
• Option of permanent employment at our client’s company

For us as an employer, equal opportunities are an essential part of our corporate culture and the key to a diverse and inclusive working environment.

We promote diversity, inclusion, work-life balance and equal opportunities for all people.