Customer Product Consultant

• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products.
• Remote and on‑site support for customers Go‑Live following installation, including on‑site training requirements.
• Supporting other departments with the pre‑release testing of applications.
• Being the voice of the customer and assisting product subject matter expert (SME) within cross‑functional squads for the development and release of new products.
• Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
• Supporting the Sales team with competent and effective customer demonstrations of our products and features.
• Contribute to bespoke customer success plans as dedicated members of cross‑functional teams.
• Assisting on assigned onboarding projects.
• Working alongside the Territory Managers and National Technology Manager.
• Developing consistent project communication to the customer.
• Acting as first point of contact for all product consultant team project issues/queries.
• Creating and maintaining accurate documentation accompanying onboarding project rollouts.

Requirements

• A background in the veterinary industry is essential.
• Ability to prioritise and execute tasks in a high‑pressure environment.
• Ability to work within a team‑oriented, collaborative environment.
• Strong analytical and organisational skills.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Flexibility to travel nationwide where required.
• Ability to work evenings and weekends where required.