Customer Service Associate (m/f/d) - 8 months contract

Customer Service Associate (m/f/d) - 8 months Contract

Are you ready to make an impact at a global company? We’re looking for a Customer Service Associate for DACH (m/f/d) within the Supply Chain department to hit the ground running in Hamburg, Germany and help us provide consistent and proactive customer service support. This role is for an 8‑month contract.

This role reports to the Customer Service Manager.

We offer flexible working hours and a hybrid work model, allowing you to divide your time between our modern office in Hamburg’s old town and your home office.

Responsibilities

• Provides proactive, timely & professional day‑to‑day order entry and order management.
• Partners with internal and external customers at all levels to provide exceptional customer service.
• Acts as a single point of contact for assigned customers and sales team members.
• Manages fulfilment of customer orders to ensure consistent and reliable performance from order placement to order receipt.
• Identifies trends, performs root cause analyses, and provides solutions to resolve customer logistics, order fulfilment, and transportation issues.

Qualifications

• University degree or successful apprenticeship or experience.
• Customer relationship management experience.
• Computer skills, including experience with ERP/SAP systems and MS Office.
• Strong knowledge of customer relationship management principles including customer service and related activities.
• Excellent verbal and written communication skills.
• Navigation of SAP ERP modules, including Master Data, Order to Delivery, Return Transactions, Order Management (previous experience is highly valued).
• Microsoft Office (especially Excel) – advanced.
• Languages: Proficient English and German.

Benefits

Our comprehensive benefits offer you the support you need through your life events, big or small.

Equal Opportunity Employer

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website.