Customer Service – Commercial Lines, P&C

Responsibilities

• Receive and manage a high volume of incoming calls, emails, chats, and service tasks related to workers’ compensation policies.
• Communicate professionally and effectively with insureds, agents, and underwriting partners.
• Process and manage workers’ compensation policies, ensuring accuracy, completeness, and timely delivery.
• Maintain thorough and compliant documentation of all servicing activity.
• Ensure all servicing activities are completed in accordance with regulatory requirements, carrier guidelines, and internal service standards.
• Assist callers with claims‑related inquiries by providing adjuster contact information and directing them to available resources.

Requirements

• 3–5 years of progressive experience within the workers’ compensation insurance industry.
• Prior call center and/or high‑volume customer service experience is a plus.
• Experience handling customer inquiries via chat, providing timely, accurate, and professional responses while maintaining engagement and service quality.
• Must have Commercial Lines experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with management systems such as ImageRight or similar platforms.
• Ability to operate office equipment: scanners, copiers, fax machines, calculators.
• Bilingual (English/Spanish) preferred.