Customer Service Manager (M/F/D)

About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start-up - see for yourself on Kununu & Glassdoor.

At LYNX B.V. Germany Branch , we empower our clients to trade independently on global financial markets through our professional and award-winning trading platform. Building strong client relationships and ensuring client satisfaction is at the heart of what we do. As a Customer Service Manager (m/f/d) , you will play a key role in contributing to our continued success.

Your Role

You will be responsible for delivering outstanding customer service to our client. Your tasks will include:

• Handling client inquiries and complaints via phone and email
• Providing clients with information about our products and services
• Supporting clients with technical aspects of our trading platform
• Ensuring accurate documentation and data management

Please note : This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

• First professional experience in customer service; experience in banking or financial services is a plus but not required
• Interest in financial markets and financial products
• Fluent German and English language skills, both written and spoken
• Confident PC skills and an affinity for internet-based tools and software

What We Offer

• Attractive salary package
• A structured onboarding program including individual training on our trading platform and financial products with our in-house trainer, plus hands‑on support from your personal mentor
• Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
• An annual personal development budget of up to €2,000 for training of your choice related to your role
• Company‑subsidized in‑house language courses at discounted rates
• 45% employer contribution to your company pension plan
• Urban Sports Club membership discounts
• Local & international summer and Christmas parties as well as regular team events

What's Next?

Do you recognize yourself in this role and want to become a LYNXian ?

If so, we look forward to receiving your application, including your cover letter, CV, and relevant certificates, addressed to Lena Kawka.

We're an equal‑opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.