Customer Service & Operations Coordinator (m/f/d)

Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers future‑oriented solutions within our global network. At any time, in any place. This allows us to work proactively and think long‑term – in operations, quality management, process optimization, product development and distribution. We are innovation drivers, possibility makers and a reliable partner, all in one.

Customer Service & Operations Coordinator (m/f/d)

Date: Mar 30, 2026

Location: Hamburg, DE, 20097

Business Unit:
Job Function: Supply Chain Management / Logistics
Level of Experience: Mid-Career

To embrace our promising and innovative future in the fertilizers part of HELM Crop Solutions, we are seeking a motivated Customer Service and Operations Coordinator (m/f/d) to strengthen our team in Hamburg:

Your Tasks:

• Ensure a smooth execution of inbound imports by aligning with the legal framework of purchase contracts, suppliers, chartering (if applicable), and procurement managers.
• Facilitate the seamless execution of outbound distribution in accordance with the legal framework of sales contracts, customers, chartering (if applicable), and sales managers.
• Oversee deliveries to West European and Baltic countries, specifically for the Benelux, LT, LV, and EE regions, ensuring efficient logistics operations and full compliance with relevant regulations.
• Anticipate and process the necessary steps for customs clearance to ensure compliance and efficiency.
• Coordinate operational interactions between procurement and sales departments, suppliers, customers, logistics service providers, warehouses, and chartering teams.
• Demonstrate a customer‑oriented mindset, providing a high level of service to our suppliers and final customers in terms of deliveries, documentation processing, anticipation, reporting, after‑sales and after‑purchase support and issue resolution.
• Constantly monitor stock levels to ensure accurate inbound and outbound figures for commercial teams, customers, and controlling departments.
• Keep track of targeted costs and provide timely advice whenever deviations appear – therefore, understand currency hedging.
• Issue the invoices, credit and debit memos, and SPOs (when applicable) to facilitate month‑end and year‑end closings.
• Handle external claims and support the preparation of insurance claims.
• Manage order processes and transport tracking, including vessel nominations, positions, truck and barge coordination as well as container bookings in Europe.
• Update and process business transactions within our respective ERP systems (SAP and/or TM).
• Comply with both internal and external regulations and processes, ensure alignment with Helm principles, quality standards, dangerous goods handling, customs, tax requirements, and Incoterms.

Your profile:

• You possess an apprenticeship in commerce, an international trade diploma, or an equivalent qualification, demonstrating a strong foundation in business and trade operations.
• You hold a diploma in logistics or business operations, or have completed equivalent training, equipping you with the expertise needed for efficient workflow management.
• You should have a minimum of 3‑5 years of experience in a relevant field, demonstrating strong expertise in logistics, supply chain management, or related operations.
• You are generally passionate about supply chain and logistics and can handle the monitoring of vessels/containers and the shipping supply chain.
• You can deal with dangerous goods, foreign trade regulations, Incoterms, and tax regulations, ensuring compliance and efficiency in all related processes.
• You are driven by curiosity, hence you question situations and challenge the processes, but can act as a solution provider with an open‑minded spirit at the same time.
• You are proficient in common IT applications such as the MS Office package, SAP and Salesforce.
• You are an excellent team player and can be characterized by a great level of collaboration.
• You are fluent in German and English both written and spoken.

Join a growing team with an opportunity to develop and share your skills in a multi‑cultural environment! We are looking forward to getting to know you and your motivation to be part of our adventure!

Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment — not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect work‑life balance.

Interested?

Join our motivated team and help shaping the future of HELM! Even if you do not fulfil all of the requirements in our profile, we encourage you to apply. It is important to us to find the right people who will enrich our team with their motivation and personality!

We look forward to receiving your application with all the necessary documents via our application portal.