Customer Service Product Operations Specialist (m/f/d)

Da Vinci Engineering GmbHLeinfelden-Echterdingen

Stellenbeschreibung:

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

ID: 22406

Einsatzort: Leinfelden-Echterdingen

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

Manage the day-to-day operations of customer service products throughout their lifecycle, ensuring smooth execution across all European markets
Work closely with the Service Operations and Warranty teams to align operational requirements, define business needs, and ensure customer service products and claims processes are effectively implemented and continuously improved
Create, maintain, and continuously improve claims policies, reimbursement procedures, and operational guidelines to ensure consistency and compliance
Monitor product performance through KPIs, identify operational issues, and drive corrective actions
Act as the key operational contact for internal stakeholders, markets, retailers, and external service providers regarding customer service products and claims processes
Prepare operational reports, process documentation, training materials, and user manuals to support product execution and market readiness
Provide operational support and guidance to markets and retailers, ensuring consistent application of customer service products and claims procedures

Your profile:

You have a degree in business administration, engineering, automotive management, or an comparable qualification
You have 1–3 years of experience in customer service operations, aftersales, product operations or warranty preferably within the automotive industry.
Good understanding of customer service processes, claims handling, reimbursement procedures, and operational workflows
Experience working with customer service systems, warranty or claims management platforms, and cross-functional IT projects is considered an advantage
Familiarity with AI-powered productivity tools and their application in operational processes is considered a plus
Excellent English communication skills. Additional European languages or Mandarin are considered an advantage