Customer Service Rep II

About the Role

Diese Position bietet eine spannende Möglichkeit, bei MiniMed zu arbeiten. MiniMed beginnt derzeit ein neues Kapitel als eigenständiges Unternehmen mit klarem Fokus auf Wachstum und Innovation in der Diabetesversorgung. Dieser Wandel eröffnet dem Team die Chance, sein volles Potenzial auszuschöpfen und mit mehr Geschwindigkeit sowie Flexibilität zu agieren. Als unabhängige Organisation wird erwartet, dass zusätzliche Investitionen gezielt eingesetzt werden, um Innovationen voranzutreiben und die Versorgung von Patientinnen und Patienten nachhaltig zu verbessern. Dabei kommt dem HR-Team eine zentrale Rolle zu, da es aktiv die Zukunft von MiniMed als eigenständiges Unternehmen mitgestaltet.

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

Verantwortlichkeiten

• Erfassung und selbstständige Bearbeitung von eingehenden Anfragen und Bestellungen
• Enge Zusammenarbeit mit internen und externen Partnern
• Optimierung und Mitgestaltung von Prozessen, zur Steigerung der Teameffizienz
• Kontinuierliche Weiterentwicklung der Kundenbetreuung und Services
• Erstellung von Auswertungen zu KPIs und anderen relevanten Kennzahlen
• Unterstützung bei Sonderaufgaben und der Integration von neuen Tools

Dein Profil

• Kaufmännische Ausbildung oder Studium
• 3–5 Jahre Erfahrung im Customer Service (idealerweise im Gesundheitswesen)
• Sehr gute Deutsch- und Englischkenntnisse
• Sicher in MS Office, SAP (R/3, S/4HANA) sowie idealerweise Erfahrung mit SAP-Migrationen und CRM-Einführung
• Erfahrung in Prozessoptimierung
• Starke Kunden- und Serviceorientierung sowie Kommunikationsfähigkeit
• Teamfähigkeit, selbstständige und strukturierte Arbeitsweise

Office Support Career Stream

Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

Differentiating Factors

Autonomy: Established and productive individual contributor. Works on clerical and administrative assignments that may require application of prior experience. Works under moderate supervision, making minor adjustments to methods and processes.

Organizational Impact: Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area, including moderate scheduling or customer satisfaction implications. Work consists of tasks that are typically routine, with some deviation from standard practice.

Innovation and Complexity: Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and puts forth solutions in own job area.

Communication and Influence: Communicates typically with internal contacts within and outside of immediate team. Obtains and provides information requiring some explanation or interpretation.

Leadership and Talent Management: May provide guidance and assistance to new or entry level employees.

Required Knowledge and Experience

Requires full job knowledge of systems and procedures obtained through prior work experience or education. Requires minimum of 2 years of experience and high school diploma or equivalent.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.