Customer Service Representative, Deputy Team Lead

Responsibilities

• Independently provide competent advice and support to customers by phone and email
• Serve as a liaison to internal and field sales as well as external partners
• Responsible for service and maintenance offers and order processing
• Engage, schedule and coordinate external service providers
• Analyze and process incoming fault reports and manage these and service requests in the ticketing system
• Contribute to the development and optimization of customer service processes
• Support the team leader and act as deputy in their absence

Qualifications

• customer support
• liaison
• service coordination
• process optimization
• team support
• communication