Customer Service Specialist / Kundenberater (m/f/d)

Happiness is handmade. That's what Prym Consumer stands for! With a comprehensive portfolio of sewing, knitting, and crocheting products and matching accessories, we enable people everywhere to express their creativity, craftsmanship, and individuality in their own projects.

Prym Consumer is a trusted brand for end customers and a reliable partner for retailers worldwide. As part of the Prym Group, we have stood for craftsmanship excellence and entrepreneurial vision since 1530. We are guided by our commitment to constantly rethinking creative handicrafts. If you want to grow with a brand that combines tradition and innovation, Prym Consumer is the right platform for you.

Customer Service Specialist (m/f/d)

Your responsibilities:

• Customer Consultation: Act as the primary, service-oriented point of contact for your assigned European clients (specifically focusing on Spain) and our field sales representatives.
• Order-to-Cash Ownership: Manage the complete lifecycle of customer orders—from entry and data processing to delivery coordination, account monitoring, and payment tracking.
• Key Account Support: Actively assist our Key Account Management team in handling and organizing our strategic key customers.
• After-Sales Support: Proactively follow up on commercial quotations and provide dedicated after-sales and sales support to maximize customer satisfaction.
• Issue Resolution: Process commercial discrepancies, returns, and customer complaints efficiently and solution-oriented.
• Export & Customs: Independently prepare and handle necessary export and customs documentation for international trade.
• Administration & Projects: Support daily operational tasks, cover internal team absences, and participate in customer-related projects or trade fairs.

Your profile:

• Education: Completed commercial vocational training (e.g., Industrial Business Management, Wholesale and Export Management) or a related field.
• Experience: Several years of proven professional experience in customer service, order processing, or internal sales administration.
• Languages: Negotiation-level skills in Spanish (written and spoken) are mandatory, combined with a good command of German and English.
• Technical Toolbox: Solid, hands-on knowledge of SAP and proficiency in the MS Office Suite (especially Excel, Word, and PowerPoint).
• Mindset: A methodical, systematic approach to task management, high reliability, and the capability to maintain focus during peak periods.

Soft Skills:

Advanced team-playing capabilities, strong communication skills, and the drive to take ownership within your field of responsibility.

What we offer:

• Security: A crisis-proof position within a globally active, family-owned company.
• Benefits: Attractive compensation, plus additional corporate social benefits (at least 30 days of vacation, company pension scheme, bike leasing, and much more…).
• Tangible Impact: Your commitment is visible; it goes directly into products that people all over the world hold in their hands every day.
• The Perfect Balance: We offer global presence and diverse business models, while maintaining an open culture and easy access to decision-makers.
• Future-Proof Package for Growth: Opportunities for professional development and individual training complement our attractive salary package.

Does this sound like you?

Applications from people with disabilities or equivalent status are explicitly welcome.