Customer Service Specialist

Job Description

Join a customer‑focused team where you will play an important role in creating a positive experience for customers across Europe. As a Customer Service Specialist, you will be at the heart of daily customer communication, helping to build strong relationships and ensure smooth order handling. This is a great opportunity for someone with a proactive attitude, a passion for customer service excellence, and exceptional English skills who enjoys working in a dynamic and collaborative environment.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Handle customer enquiries by phone, email, online channels, and in person.
• Provide clear information on products, services, pricing, and delivery updates.
• Take a proactive approach to identifying customer needs and solving problems early.
• Maintain customer accounts and update records of enquiries, complaints, and interactions.
• Follow up with customers on claims, service issues, or planned adjustments.
• Support internal and external sales teams.
• Keep files, systems, and data entry tasks up to date.
• Escalate complex issues to the appropriate specialist or colleague.

Education and Experience

• Experience in customer service, sales support, administration, or a similar role is preferred.
• Practical experience in the industry, positive attitude, and willingness to learn are highly valued.

Skills and Knowledge

• Strong customer‑focused mindset.
• Proactive, hands‑on, and solution‑oriented approach.
• Excellent communication skills in English and the local native language (written and spoken).
• Good computer skills and ability to learn new systems quickly.
• Good organisational and administrative skills.
• Accurate data entry skills and strong attention to detail.
• Ability to work well with different teams and build positive customer relationships.

Compensation Range

The pay range for this position is €39,700.00 - €59,500.00 annually. Typically, a competitive wage for new hires will fall between €43,770.00 and €50,000.00 annually. Offers for this position may vary based on market data and other factors such as job‑related knowledge, skills, experience, and geographic location. The position may also be eligible for a short‑term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Protect Yourself From Scams

We value the integrity of our recruitment process and prioritize the well‑being of our candidates. All legitimate opportunities can be verified on our official Careers page at All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link: Contact Us - Greif.

EEO Statement

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy at