Customer Services Representative with Spanish

Customer Services Representative with Spanish

Last Updated Date: Nov 25, 2025

Location: Halle (Saale), , DE, 6116

Company: Doosan Bobcat EMEA (Germany)

Description:

As a Customer Service Representative at Bobcat, you will be a part of an international Customer Service team, liaising with our customers (Bobcat distributors) in assigned countries across the EMEA region. In this role, you will provide administrative sales and customer care support to a distributor network of 15‑20, mixed‑size dealerships, as the single point of contact for dealers’ commercial queries, requests, issues, claims, etc.

This is a hybrid role based out of our Halle offices, initially on a fixed‑term contract basis (up to 2 years), with possible conversion to a permanent contract.

We are looking for someone who will:

• Manage customer queries coming in through multiple channels (email, phone, Salesforce), paying particular attention to urgency and responsiveness to all queries.
• Implement best practice customer service in alignment with business requirements and corporate standards.
• Contribute to the maintenance of key performance indicators and metrics, and escape issues that impact and impede customer service performance.
• Manage end‑to‑end order fulfilment processes using ERP systems, in line with customer requirements and business policies, ensuring proper management of the order book.
• Strive for continuous improvement of customer service performance, promoting customer awareness among the teams.
• Establish and maintain excellent working relationships with the field sales teams to facilitate improved communication and customer service.
• Actively participate in sales and dealer meetings to promote increased understanding of Doosan’s customer and marketplace.
• Lease with relevant internal teams and stakeholders, supporting team members when required.

What sets you apart

• Relevant experience in a customer service role is essential.
• Fluent Spanish and English are mandatory.
• Experience in dealing with multi‑location teams is an advantage.
• Proficiency with MS Office tools, experience with ERP systems and Salesforce is an advantage.