Customer Success, Account Manager

Responsibilities

• Inbound sales, contract closing & onboarding: You take responsibility for qualified inbound leads. You conduct professional, value-focused software presentations online (or on-site in exceptional cases) tailored to the prospect's needs, persuade them of the benefits of our platform, and independently drive the sales process to a successful close. You closely guide new customers through the entire onboarding process, configure the system according to the specific requirements of their dealership, and ensure a smooth start with Autrado.
• Long-term customer relationships & account management: You act as the primary and trusted point of contact for existing customers and proactively ensure they maximize the value of our software and remain satisfied in the long term.
• Customer service & support: You flexibly support the customer service team with everyday inquiries and step in for technical support during holidays or peak periods.
• Lifecycle & reporting management: You independently design your onboarding and customer retention measures and report directly to senior management.

Requirements

• Industry knowledge: You have solid experience in automotive retail or a deep understanding of cars, vehicle sales, and the associated vehicle data structures.
• Customer-focused mindset: You bring a strong passion for customer satisfaction, exceptional empathy, and the patience required for high-quality onboarding, customer success management, and technical support.
• Technical aptitude: As you will manage and support a comprehensive cloud suite, you quickly familiarize yourself with complex digital tools, understand logical system architectures, and can clearly convey these to users.
• Independence & team spirit: You are highly organized and used to working as a hands‑on “all-rounder” — fully independent and structured, whether in the office or working from home. At the same time, you are happy to pitch in with day‑to‑day operational support tasks when needed.
• Communication skills: You have strong subject‑matter knowledge and business-level German language skills (both spoken and written) to interact with car dealers on equal terms and provide high-quality written support. English skills are a major plus.

Core Competencies

Demonstrates expertise in inbound sales, customer onboarding, and account management within the automotive retail sector, ensuring customer satisfaction and effective use of software solutions. Proficient in managing customer relationships and providing technical support while maintaining strong communication skills in both German and English.