Customer Success Engineer

Our client are a rapidly growing and different life science organisation who specialise in laboratory automation solutions for their customers. Operating with a range of clients, they work across drug development and discovery as well as diagnostics. Due to growth, they are now looking to recruit a 2 Customer Success Engineers to join their team on an initial 6-month contract with potential to go permanent.

Responsibilities

• Working with customers to plan and establish solutions for their automation requirements
• Modifying scientific workflows into functioning solutions across a customer’s hardware and software needs
• Visiting customers across the Frankfurt area and surrounding areas
• Supporting the project lifecycle for clients and supplying technical specifications and custom solutions
• Working as a connection between the pre-sales and delivery teams
• Operating closely with product and engineering teams to translate customer requirements
• Generating documentation for large scale systems

Qualifications

• Experience in life sciences customer facing positions
• Experience solving automation challenges within the lab
• Experience using Python
• Experience working closely with product and engineering teams
• Proven success in customer-facing environment within the life science automation sector
• Be used to travelling to client sites
• Experience with benchtop lab equipment such as Liquid Handling and plate readers.
• Experience with engineering automated solutions
• Experience with software platforms and laboratory systems
• Prior experience with project management tools (Asana, Jira, etc.)

Benefits

You will be rewarded with a friendly, inclusive working environment and competitive day rate, as well as the opportunity to join a great business at an exciting time.

Please note that all applicants for this role should be able to prove that they are legally entitled to work in the UK.