Customer Success Engineer (UAV)

A Munich-based deep tech company is developing next-generation datalink platforms for high-performance UAV communications. They\'re hiring a Customer Success Engineer to own the technical relationship with UAV manufacturer customers - from first hardware delivery through full deployment and flight validation.

This is not account management. You are a technical owner who happens to face the customer, and the customer\'s engineers will expect you to keep up.

What you\'ll do

Own the integration of datalink systems into customer UAV platforms, from first hardware delivery through flight validation

Work directly alongside customer engineering teams to resolve integration challenges, debug issues, and get systems performing correctly in the field

Define and execute integration test plans together with customers and the internal team, document results, and close open issues systematically

Manage multiple customer projects in parallel, tracking status and ensuring nothing stalls without a clear next action

Feed customer learnings back into product and engineering: integration friction, failure modes, feature gaps, field performance data

Build strong working relationships with customer-side engineers and technical leads

Travel to customer sites and test facilities across Europe - for those who want it, exposure to operational environments including Ukraine is available

What you bring

3-6 years in a technical integration, field engineering, or customer-facing engineering role, ideally with hardware products

Hands-on: comfortable on a bench, reading schematics, running tests, and debugging in the field when things don't work as expected

Enough RF and embedded systems knowledge to understand what the product does, why integration can be non-trivial, and where to start when something fails

Fast-moving and pragmatic - UAV manufacturer timelines are aggressive and customers won't wait

Clear communicator in English and German

Organised enough to manage several active integrations at once without losing track

Bonus

Direct experience with UAV platforms, UAV manufacturers, or avionics integration

Background in RF, communications, or SDR systems

Experience working with customers in operational or near-operational environments

Hiring process

TechTree Screening

Intro call - 30 minutes with the recruiting team

Deep dive - working session with an integration engineer on a real field or test problem

Case study in Munich - live hardware scenario in the lab with the team