Customer Success Executive

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross- and up-sales.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers;
• Fluent in English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

ATS Optimization Keywords

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Hard Skills

• CRM systems
• ERP systems
• Core systems
• Low Code solutions
• No Code solutions
• software implementation
• customization of corporate software

Soft Skills

• executive-level communication
• Customer-Centric Communication
• Presentations Skills
• commercial acumen
• negotiation
• renewal management
• time management
• efficiency skills