Customer Success Executive (Fully Remote)

• Act as a point of contact for major incidents, managing expectations and communications through resolution.
• Analyze customer data to identify technical trends and risks, and advocate for customer needs internally.
• Develop and deliver success plans that identify technical stakeholders, milestones, and risks for key customers.

Qualifications:

• Minimum 10 years of related experience in Customer Success or Experience.
• Strong technical aptitude in cloud services and identity management.
• Exceptional communication and presentation skills, with ability to translate technical concepts to business terms.

Life at Ping:

• Flexible, collaborative work environment that empowers you to do your best work.
• Employee Resource Groups and regular company and team bonding events.
• Competitive benefits and perks, including global volunteering and community initiatives.

Ping Identity

Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.