Manager of Customer Success (Fully Remote)

• Lead, mentor, and develop a team of Customer Success Managers through coaching and performance management.
• Personally manage strategic enterprise accounts, acting as an executive sponsor and trusted advisor.
• Design and optimize customer success workflows to improve scalability and operational efficiency.

Requirements:

• 2–5+ years in Customer Success or Account Management in SaaS.
• 1–4+ years managing Customer Success teams.
• Strong executive communication and cross-functional collaboration skills.
• Flexible work options including fully remote, hybrid, or office-based.
• Competitive compensation with comprehensive wellness benefits and annual stipend.
• Three weeks vacation, paid volunteer day, RRSP matching, and employee stock purchase program.

Unknown

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.