Sr Customer Success Manager (Fully Remote)

• Oversee customer engagement and outcomes for assigned portfolio.
• Leverage Success Plays and create new ones.
• Ensure customers are technically healthy and on latest product version.
• Guide ServiceNow teams to address customer issues.
• Oversee projects identified by leaders.
• Resolve escalated clients using company-wide resources.

Qualifications:

• Minimum 7 years related experience or equivalent.
• Experience integrating AI into work processes.
• Comfort running projects independently and solving complex issues.

Servicenow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture with a focus on collaboration and innovation.