Senior Customer Success Manager - Quora (Remote)

About Quora

(Quora is a privately held, "remote-first" company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.)

About the Team and Role

Quora’s Sales team is dedicated to driving revenue through strategic partnerships with agencies and direct clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our advertisers and Quora.

We are seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success.

Responsibilities

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
• Troubleshoot and answer questions related to campaign delivery and optimization
• Conduct quarterly business reviews, campaign wrap‑up presentations, and regular check‑in calls with advertisers
• Share learnings and best practices internally and externally
• Forecast and track key account data for internal projections

Minimum Requirements

• Availability for meetings and impromptu communication during Quora’s "coordination hours" (Mon‑Fri: 9am‑3pm Pacific Time)
• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
• Demonstrated experience managing enterprise‑level clients with strong hands‑on execution capability, and direct experience operating in the North American market
• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C‑level with the confidence and tact to respectfully challenge clients on strategic decisions
• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
• Hands‑on experience managing, optimizing, and planning performance campaigns
• Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
• Action bias, ability to be a self‑starter, overcome barriers, and work collaboratively in a fast‑paced, challenging environment

Preferred Requirements

• Previous experience with sales tools such as Salesforce and Apollo.io
• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest

Benefits

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country‑specific and may vary.

US candidates only: For US‑based applicants the base salary range is $74,161 - $143,260 USD + equity + benefits. The on‑target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.

Additional Information

We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI technology may assist in sorting applications and recording interview notes, but all decisions are made by a member of our team. To ensure a secure hiring process, all final candidates will undergo identity verification and a comprehensive background check prior to onboarding.

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