Customer Success Lead – Outdoor Tech & B2B Solutions

"Only by taking new paths you leave visible marks." Hartmut Wimmer, Founder Outdooractive

As Customer Success Manager (f/m/d) you will be part of the Business Solutions department at our head office in Immenstadt im Allgäu. Here you will look after both our target group-specific business solutions and the business customers themselves with their projects. The range of these projects covers the entire portfolio of our company, so you will also be an important interface between our customers and the in-house specialist departments.

• Your task is to actively support and develop existing customers with the aim of building and maintaining sustainable and successful customer relationships.
• You will be responsible for the successful implementation and management of digital customer projects in the area of customer success and the preparation of project status reports.
• You will ensure the continuous optimisation and expansion of existing customer solutions.
• You will identify potential for upselling and cross-selling in order to create additional added value for customers.
• You will work closely with internal teams to exceed customer requirements and expectations and maximise the use of our platform.
• You will advise and train our customers in the use of our products and services and proactively develop solutions to achieve their goals.

How you can convince us of your qualities

• You have a degree in a relevant field (e.g. business administration, marketing, tourism or similar).
• You have initial professional experience in customer success management, account management or a comparable position, preferably in the tourism industry.
• You are experienced in dealing with digital products, data interfaces and managing projects, ideally in a B2B environment.
• You have strong communication and presentation skills as well as the ability to convey complex issues in an understandable way.
• You work independently and proactively and enjoy working with different stakeholders.
• You are passionate about outdoor sports and innovative technologies.
• You communicate confidently in German and English.

What we offer you

Success
Possibility to contribute to the further success within the increasing internationalization of the Outdooractive platform
Challenge
Challenging, exciting tasks with best development prospects
Self-responsibility
Extensive organization possibilities and autonomous work
Further training
A flexible working hours model, flat hierarchies and an interesting career and further training management
Getting to know
An adequate introductory training to get to know Outdooractive
Team spirit
A cooperative atmosphere between colleagues, great staff events and a pleasant working environment within an outdoor-enthusiast team
Uniqueness
A unique market-leading product in a global market
Location
A working place with the beautiful Allgaeu mountains just outside the door

About us

At Outdooractive, we combine technology, nature, and innovation – with the goal of developing the world’s largest digital travel guide.