Customer Success Manager DACH | €46.5k base / €56.5k OTE | Hybrid from Berlin

This is a hybrid role based in Berlin (2-3 days/week). Fluent/Bilingual (C2) German is essential to be successful in this position.

Your Future Employer

Join a profitable German SaaS scale-up helping thousands of businesses digitise and automate document-heavy processes through AI and workflow automation.

With recurring revenue growing month after month, exceptionally low customer churn (below 2%) and a steadily expanding customer base across the DACH region, the company is investing further in Customer Success to support its next stage of growth.

Today, the Customer Success team consists of three people. As new customers continue to join the platform, you'll become the fourth member of the team, managing larger customer accounts alongside experienced colleagues in a collaborative Revenue organisation.

Your Role as Customer Success Manager:

This is not a reactive support role, nor a pure Account Manager position focused only on renewals. Instead, you'll work closely with customers after they sign, helping them implement the platform, increase adoption and identify additional opportunities to automate their document workflows.

Your time is roughly divided between:

• 40% Customer onboarding & implementation
• 20% Cross-functional collaboration
• 15% CRM & administration
• 10% Renewals
• 10% Upsell & cross-sell

Most customers initially purchase the company's core mail digitisation service. Your role is to understand how each business operates and identify where additional AI features, document extraction and workflow automation can create further value. Rather than selling from scratch, you'll build on existing customer relationships and expand their usage over time.

You’ll work closely with Sales, Product and Solution Engineering to deliver a seamless customer experience while contributing directly to Net Revenue Retention.

Who You Are:

• Experience: Around 1-2 years in Customer Success, Onboarding, Implementation, Customer Support or another customer-facing SaaS role. Commercial exposure (upselling, expansion conversations or account growth) is advantageous but can also be developed in the role (candidates moving from BDR or Customer Support into Customer Success are encouraged to apply).
• Mindset: You’re curious, organised and commercially aware, with the confidence to build relationships while identifying opportunities to create additional value.
• Languages: German C2/Bilingual and professional working proficiency in English.
• Location: Based in Berlin, with availability to work from the office approximately 2 days per week.

Why Should Someone Consider This Opportunity?

• Join a team where bonus targets are genuinely attainable: the current Customer Success Managers achieved over 100% of target last year.
• Work with a product that enjoys exceptionally high customer retention, with churn consistently below 2%.
• Join a profitable SaaS business with proven product-market fit and recurring monthly revenue growth.
• Benefit from a structured onboarding programme with clear expectations during months 1, 3 and 5.
• Build your career in a company that actively promotes internally, with recent examples including Customer Success moving into Product or Sales.
• Work in a collaborative environment where customer success, commercial growth and team contribution are valued equally.

Interview Process:

Typically completed within 2-3 weeks:

• Screening with Nobel Recruitment (45 min)
• Introductory interview with People Leadership
• Interview with Revenue Leadership
• Final onsite discussion: case study, team meeting, and CEO round.