Customer Success Manager – DE

Responsibilities

• Maintain and develop long‑term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C‑level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch‑related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customers' portfolio through zero churn and active cross‑ and up‑sales.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers;
• Fluent in English — both verbal and written with executive‑level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
• Experience managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer‑Centric Communication and Presentation Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills