Customer Success Manager – FinTech, DATEV experience

• You run demo calls where you actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and propose appropriate solutions
• You independently handle support tickets and deliver fast, customer-focused resolutions
• You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
• You create content independently — such as blog posts, templates, or help pages — and actively support the implementation of our AI and content strategy.

Requirements

• You have experience in financial accounting (FiBu) or a good understanding of tax-related processes
• You have experience in direct customer contact — ideally in a SaaS environment — and a strong sense for customer needs
• You know how to define, track, and achieve realistic goals and KPIs — both individually and collaboratively with your team
• You communicate confidently in German and English, both written and spoken
• You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.

Tools & Technologies

• Zendesk
• Confluence
• Slack
• Google Workspace