customer success manager in fintech

Описание:

Кanzum is a B2B fintech platform building embedded financial infrastructure and cross-border payment solutions across Africa, MENA, and Asia.

Задачи:

• Handle inbound leads and conduct discovery calls


• Understand customer needs, workflows, and payment requirements


• Manage onboarding from qualification to activation


• Coordinate with Compliance, Operations, and Product


• Guide clients through KYB/KYC and onboarding requirements


• Remove blockers and ensure customers reach their first successful transaction


• Support early product adoption and long-term retention


• Keep customer records and pipelines updated in HubSpot

Требования:

• 3+ Years of experience in Customer Success, Account Management, Client Operations, Onboarding, or a similar field


• Experience in SaaS, fintech, payments, or B2B technology


• Strong communication and relationship-building skills


• Ability to run discovery conversations and identify customer needs


• Excellent organization and attention to detail


• CRM experience


• High ownership and ability to work independently


• English C1+


• Nice to have: HubSpot, fintech/payments, banking, FX, treasury, cross-border payments, KYB/KYC, experience with customers across Africa, MENA, or Asia, Arabic, French

Условия:

• Direct work with the Founder


• Opportunity to build Customer Success and Onboarding processes from 0


• International fintech environment


• Direct impact on customer experience and product development