Customer Success Manager (m/f/d)

About Us

We are a successful financial services company with around 115 employees and proudly celebrated our 15th anniversary in 2024. Despite our steady growth, we have maintained the mindset and team spirit of a start‑up – see for yourself on Kununu & Glassdoor.

Customer Success Manager (m/f/d)

As a LYNX B.V. Germany Branch employee, you will be responsible for delivering outstanding customer service to our clients. Your tasks will include:

• Handling client inquiries and complaints via phone and email
• Providing clients with information about our products and services
• Supporting clients with technical aspects of our trading platform
• Ensuring accurate documentation and data management

Please note: This role does not involve sales or cold calling — clients contact you directly.

If you are a good communicator and enjoy building relationships, this is the perfect opportunity for you!

What You Bring

• First professional experience in customer service; experience in banking or financial services is a plus but not required
• Interest in financial markets and financial products
• Fluent German and English language skills, both written and spoken
• Confident PC skills and an affinity for internet‑based tools and software

What We Offer

• Attractive salary package
• A structured onboarding program including individual training on our trading platform and financial products with our in‑house trainer, plus hands‑on support from your personal mentor
• Free snacks, fresh fruit & vegetables, drinks, and a freshly prepared daily lunch — with options for meat lovers, vegetarians, and vegans
• An annual personal development budget of up to €2,000 for training of your choice related to your role
• Company‑subsidized in‑house language courses at discounted rates
• 45% employer contribution to your company pension plan
• Urban Sports Club membership discounts
• Local & international summer and Christmas parties as well as regular team events