Customer Success Manager (m/f/d)

In this role you drive customer success for LexisNexis IP solutions, guiding onboarding, adoption, and value realization across a diverse client base. You will translate customer goals into actionable enablement plans, deliver product trainings, and act as a trusted advisor on patent and innovation data. You’ll collaborate with Sales and Product to feed feedback and shape product improvements, all while building long-term partnerships that enable sustainable growth. This is a chance to impact how innovators make informed decisions and achieve better outcomes.

• Generous holiday allowance
• Wellbeing programs
• Pension scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Learning and development resources

• Manage a portfolio of customers through onboarding, training, ongoing support, usage development, and renewal preparation
• Lead customer conversations to understand objectives and success criteria, turning insights into actionable plans
• Deliver product training, workshops, and enablement sessions tailored to customer needs and maturity
• Apply analytical thinking and product expertise to resolve complex business questions using patent and innovation data
• Monitor engagement and identify opportunities to increase adoption, value realization, and retention
• Identify and follow up on product issues, communicating clearly with customers and internal teams
• Collaborate with Sales, Product, and other teams to share feedback, support demos, and drive product improvements
• Build strong, long-term customer partnerships to support sustainable growth and upsell opportunities

• University degree in mathematics, natural sciences, engineering, economics, data analytics, or comparable field
• Experience in a customer-facing role (e.g., Customer Success, Consulting, Solution Support)
• Strong analytical and problem-solving abilities with the ability to explain complex topics clearly
• Excellent communication and presentation skills with confidence engaging international customers
• Proven ability to manage expectations, build trust, and guide customers toward value-driven outcomes
• Proactive, structured, and well-organized working style with ability to learn topics independently
• Strong interest in technology trends, innovation, and data-driven decision-making
• Proficiency in English and German; additional languages are a plus

• strong communication
• presentation skills
• trust-building
• data analytics
• patent and innovation data analysis
• cross-functional collaboration