Customer Success Manager – Public Sector (Germany)

Customer Success Manager – Public Sector (Germany)

As a Customer Success Manager (CSM) for the Public Sector at SUSE, you will be responsible for managing and growing relationships with key government and public sector organizations across Germany. You will act as a trusted advisor to strategic accounts, supporting customers in modernizing their infrastructure while navigating increasing requirements around digital sovereignty, data control, and regulatory compliance.

Responsibilities

• Own and lead long‑term relationships with public sector customers, acting as a trusted advisor across technical and business stakeholders
• Define and drive Customer Success Plans (CSPs) aligned to customer strategies and public sector priorities
• Take end‑to‑end ownership of the customer lifecycle, from onboarding through adoption, renewal, and long‑term growth
• Drive adoption of SUSE solutions within the context of sovereign infrastructure, regulatory requirements, and long‑term platform strategies
• Lead customers through complex modernization initiatives, including cloud transformation, container adoption, and platform standardization
• Drive measurable value realization across SUSE’s open infrastructure portfolio
• Partner with Account Executives to identify and execute on strategic growth opportunities across agencies, departments, and use cases
• Orchestrate cross‑functional collaboration across Sales, Support, Services, and Engineering to ensure consistent customer outcomes
• Provide structured feedback and insights from public sector customers to influence product direction, go‑to‑market strategy, and internal priorities
• Facilitate and lead Quarterly Business Reviews (QBRs), aligning senior stakeholders on progress, risks, and opportunities
• Proactively monitor customer health, identify risks early, and define mitigation strategies
• Support subscription renewals and contribute to long‑term account growth and retention
• Build and maintain strong relationships at senior management and executive level within customer organizations

Qualifications

• Experience in a Customer Success, Account Management, or similar customer‑facing role in enterprise environments
• Experience working with public sector customers or highly regulated industries is a strong advantage
• Strong understanding of enterprise IT environments, cloud, and open source technologies
• Ability to navigate complex organizations and influence stakeholders across multiple levels
• Experience working with senior IT leadership and decision‑makers
• Strong communication, stakeholder management, and alignment skills
• Structured and strategic mindset, with the ability to operate in ambiguous environments
• Proven track record in driving customer adoption, retention, and long‑term growth
• Full professional fluency in both German and English

Job: Revenue Generation Non‑Sales