Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)

Overview

We’re looking for a proactive and detail-oriented Customer Success & Partner Onboarding Manager to take over the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more). In this role, you’ll guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You’ll act as the key contact for customers and ensure each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement.

Responsibilities

• Manage end-to-end onboarding of new customers — from setup to go-live.
• Coordinate and guide partners through the Launch Checklist , ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time.
• Serve as the primary relationship manager for all active customers.
• Support customers in optimizing visibility and performance , e.g. through improved communication, email touchpoints, or seasonal campaigns.
• Ensure all communication and visuals meet brand and compliance guidelines .
• Track partner activity in HubSpot , manage tasks, and maintain clean CRM data.
• Conduct regular customer reviews , analyzing performance data and identifying areas for improvement.
• Support issue resolution and customer feedback loops to continuously improve the customer experience.

Requirements

• Fluent in English and German (spoken and written) — mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding , ideally in the loyalty, hospitality, or travel industry .
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
• Highly structured and able to manage multiple projects simultaneously .
• Empathetic communicator with a consultative, solution-oriented mindset .
• Comfortable working across teams and time zones.
• Strong sense of ownership — from first contact to successful partner activation.

Benefits

• Fully remote work
• Competitive monthly salary package
• Equity share and qiibee tokens (QBX), sharing in our success
• Funding for educational development
• Fast-paced remote startup environment