Customer Success Specialist, Splunk (m/f/d)

In this role you drive long-term customer value by guarding the technical health and adoption of Splunk environments. You work with customers and cross-functional partners to deliver a seamless, outcomes-focused experience, guiding onboarding, health checks, and upgrade coordination. You’ll translate customer needs into actionable insights for account teams and support effective issue resolution. This position offers meaningful impact by shaping customer outcomes across the lifecycle.

• Advise on technical health of Splunk environments to support adoption and value realization
• Deliver onboarding guidance, enablement planning, and customer workshops
• Monitor environment health through case reviews, outages, and health checks
• Partner with internal teams to manage escalations, upgrades, workload optimization, and product changes
• Translate customer needs into actionable insights for account teams and advocate internally to resolve issues
• Participate in sales QBRs to review service levels and performance

• 3+ years in technical support, technical account management, professional services, or related field
• 3+ years in enterprise customer-facing role
• Working knowledge of the Splunk Core Platform
• Experience with escalations, account management, and project coordination
• Experience with IT operations and technical infrastructure
• Fluent in German and English
• Ability to travel 20-30%
• Splunk Architect Certification or willingness to obtain it within 3–6 months (preferred)

• Strong verbal and written communication
• Ability to explain technical concepts to non-technical audiences
• Stakeholder management across all levels
• Splunk Core Platform
• Splunk related products beyond Core Platform
• IT operations and technical infrastructure