Customer Success & Technical Support Specialist – Germany

Customer Success & Technical Support Specialist

Field-Based

CS / TS

Germany

About InBody

InBody is a global provider of body composition analysis solutions used by healthcare professionals, hospitals, physiotherapy clinics, fitness centres and sports organisations. We are expanding our local customer support capabilities in Germany and are seeking a versatile, service-oriented professional based in the Munich area.

The Opportunity

This is a hands-on role combining technical field service, customer success and sales support. The successful candidate will be the primary local point of contact for many Germanyn customers, ensuring that InBody devices are installed, maintained and used effectively, while supporting product demonstrations and commercial colleagues. The role involves regular travel to customer sites and close collaboration with InBody Europe teams.

Technical Support & Field Service

• Install, configure and commission InBody devices at customer sites.
• Diagnose technical issues and perform routine maintenance, basic repairs and troubleshooting.
• Provide remote and on-site support for devices, software and connectivity.
• Escalate complex cases to the European technical team and maintain accurate service documentation.

Customer Success & After-Sales Service

• Manage customer enquiries and service cases with clear, timely follow-up.
• Deliver onboarding, user training and practical product guidance.
• Build long-term customer relationships and proactively monitor satisfaction.
• Coordinate warranty cases, service appointments and customer feedback.
• Support sales colleagues with product demonstrations, customer visits and trials.
• Assist with product information, quotations and sales-related follow-up.
• Identify potential opportunities among existing customers and refer them to the sales team.
• Support trade shows, workshops and local promotional events when required.

Internal Collaboration

• Coordinate with European sales, customer success, technical and logistics teams.
• Maintain accurate CRM/service records and provide regular activity updates.
• Participate in product training and process improvement initiatives.
• Fluent spoken and written German and English.
• Based in Munich or the surrounding area and willing to travel throughout Germany.
• Valid Category B driving licence.
• Experience in technical support, field service, technical customer service or a comparable customer-facing role.
• Strong technical aptitude with electronic devices, software and troubleshooting.
• Excellent communication, customer service and organisational skills.
• Ability to work independently and manage field visits and competing priorities.
• Comfortable with Microsoft Office and CRM or ticketing systems.

Preferred Qualifications

• Experience with medical devices, healthcare equipment, fitness technology or connected hardware.
• Training in electronics, biomedical engineering, IT or a related technical discipline.
• Experience in device installation, maintenance, customer training or B2B product demonstrations.
• Familiarity with Windows, networking, Wi-Fi, Bluetooth and device connectivity.

What We Offer

• A varied position with meaningful ownership of customer relationships in Germany.
• A company car for business and private use may be considered, subject to business needs, company approval and applicable tax rules.
• Structured product and technical training and international team collaboration.
• Competitive compensation, tools for the role and professional growth opportunities.

Recruitment note: Compensation is indicative and subject to experience and applicable local employment requirements.