Customer Support Specialist – English, Evening/Overnight

Responsibilities

• Communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Thrive in a high-call environment and stay sharp, organized, and efficient throughout the day
• Deliver an experience that feels effortless, personal, and thoughtful
• Read between the lines, pick up on customer signals, and respond in creative ways that show deep understanding
• Hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands‑on, team‑oriented approach