Senior Customer Support Specialist – German / English

Responsibilities

• Handle customer support queries via calls, chat, and emails
• Gain insights about customers’ needs through interactions and channel these back to product team
• Continuously innovate and optimize internal processes with the team
• Support team on topics such as shift management or technical leadership
• Work on projects to improve the support experience

Requirements

• Previous experience in customer facing roles
• Fluent German (C1) and English (C1)
• Methodical thinker – data‑driven, structured, solution‑oriented way of working
• Proactive problem‑solver – takes ownership in finding solutions to complex problems
• Clear communicator – can communicate complex topics clearly and concisely
• Customer‑oriented – empathizes with customer challenges and pain points
• Quick learner – understands new technologies, processes, products

Core Competencies

Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data‑driven approach to problem‑solving and process optimization. Proven ability to empathize with customers and provide solutions to enhance their experience.