Customer Support Specialist, German-speaking

Responsibilities

• Respond to customer queries via phone, email and chat in a timely and professional manner
• Trouble shoot and resolve customer issues ensuring a positive customer experience
• Collaborate with other departments to escalation and resolve complex issues
• Management of customer engagement tool
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams

Requirements

• Native-level German both spoken and written is required
• Experience in customer service or similar customer-oriented jobs
• Digitally savvy, with a clear openness towards using AI tools
• Good knowledge of Excel, Powerpoint
• Experience of Intercom a plus
• Team player with excellent communication skills, and the ability to thrive working in a remote team

Core Competencies

Demonstrates expertise in customer service with a focus on resolving issues and enhancing customer experience. Proficient in using customer engagement tools and collaborating effectively within a remote team environment.